A smiling hotel manager standing in a grand, modern hotel lobby.
Training SolutionsBespokeHospitality Management
Creating Memorable Experiences

Hospitality Management

HospitalityManagement
CustomerExperience
HotelManagement
TourismIndustry
CapacityBuilding
ServiceExcellence
EventManagement
HospitalityLeadership
LocationOnline
Duration1 month
FeeGHS 1500
FacultyDr. Hermann Lutterott
CertificateKNUST

Course Overview

Master the art and science of hospitality management to create exceptional guest experiences and run successful hospitality operations. This course provides participants with a comprehensive understanding of hospitality management principles, operations, and customer service excellence. Participants will learn about various aspects of the hospitality industry, including hotel operations, food and beverage management, event planning, and tourism services. Through lectures, case studies, and practical exercises, participants will develop the skills necessary to deliver exceptional guest experiences and manage hospitality businesses effectively.

Course Modules

Introduction to Hospitality Management

Hotel Operations and Front Office Management

Food and Beverage Management

Event Planning and Management

Tourism and Destination Management

Customer Service Excellence

Revenue Management and Pricing Strategies

Marketing in Hospitality

Human Resource Management in Hospitality

Financial Management for Hospitality Businesses

Sustainable Practices in Hospitality

Case Studies and Industry Applications

What You Will Learn

Hospitality Fundamentals

Understand the fundamentals of hospitality management and operations.

Customer Service

Learn strategies for delivering exceptional customer service.

Operations Management

Develop skills in hotel, restaurant, and event management.

Revenue Management

Explore revenue management and pricing optimization.

Marketing & Branding

Gain insights into marketing and branding for hospitality businesses.

Industry Engagement

Engage with industry professionals and hospitality experts.

Team Management

Enhance your ability to manage teams in service environments.

Validation

Obtain a certificate to showcase your hospitality management expertise.

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