A smiling hotel manager standing in a grand, modern hotel lobby.
Training SolutionsExecutiveHospitality Management
Creating Memorable Experiences

Hospitality Management

HospitalityManagement
CustomerExperience
HotelManagement
TourismIndustry
CapacityBuilding
ServiceExcellence
EventManagement
HospitalityLeadership
LocationOnline
Duration1 month
FeeGHS 1500
FacultyDr. Hermann Lutterott
CertificateKNUST

Course Overview

Master the art and science of hospitality management to create exceptional guest experiences and run successful hospitality operations. This course provides participants with a comprehensive understanding of hospitality management principles, operations, and customer service excellence. Participants will learn about various aspects of the hospitality industry, including hotel operations, food and beverage management, event planning, and tourism services. Through lectures, case studies, and practical exercises, participants will develop the skills necessary to deliver exceptional guest experiences and manage hospitality businesses effectively.

Course Modules

Introduction to Hospitality Management

Hotel Operations and Front Office Management

Food and Beverage Management

Event Planning and Management

Tourism and Destination Management

Customer Service Excellence

Revenue Management and Pricing Strategies

Marketing in Hospitality

Human Resource Management in Hospitality

Financial Management for Hospitality Businesses

Sustainable Practices in Hospitality

Case Studies and Industry Applications

What You Will Learn

Hospitality Fundamentals

Understand the fundamentals of hospitality management and operations.

Customer Service

Learn strategies for delivering exceptional customer service.

Operations Management

Develop skills in hotel, restaurant, and event management.

Revenue Management

Explore revenue management and pricing optimization.

Marketing & Branding

Gain insights into marketing and branding for hospitality businesses.

Industry Engagement

Engage with industry professionals and hospitality experts.

Team Management

Enhance your ability to manage teams in service environments.

Validation

Obtain a certificate to showcase your hospitality management expertise.

A worker with safety gear in a factory.
Online
KNUST
Environmental Health and Safety (EHS)
EHS Principles

Gain expertise in EHS management, focusing on creating safer work environments and minimizing environmental impacts. This course provides participants with an understanding of environmental health and safety principles, regulations, and best practices. Participants will learn about the identification, assessment, and management of environmental and occupational health hazards. Through lectures, case studies, and practical exercises, participants will develop the skills necessary to create and implement effective EHS programs in various settings.

A customer service representative smiling.
Online
KNUST
Customer Experience Excellence
Service Principles

Enhance your customer service skills to create positive interactions that boost loyalty and satisfaction. This course provides participants with the knowledge and skills needed to deliver exceptional customer service. Participants will learn about the principles of customer service, effective communication techniques, problem-solving strategies, and methods for managing customer interactions. Through lectures, role-playing exercises, and case studies, participants will develop the skills necessary to provide excellent customer service in various industries.

A large warehouse with boxes and forklifts.
Online
KNUST
Logistics and Supply Chain Management
Logistics Principles

Gain insights into streamlining supply chain processes and improving logistics for enhanced efficiency and profitability. This course provides participants with a comprehensive understanding of logistics and supply chain management principles, strategies, and best practices. Participants will learn about the key components of supply chains, including procurement, transportation, warehousing, inventory management, and distribution. Through lectures, case studies, and practical exercises, participants will develop the skills necessary to optimise logistics operations and enhance supply chain efficiency.